TERMS AND CONDITIONS META VS LIFE
Sherman Theatre provides ticketing services and acts as the ticketing agents on behalf of Hijinx for their production Meta vs Life. Hijinx is responsible for customer service, the front of house experience and the delivery of the event.
Whilst Sherman Theatre is facilitating the purchase and delivery of tickets for Meta vs Life, the event will take place online and at a secret location in central Cardiff.
A valid ticket must be produced to access this event.
Tickets purchased online must be paid in full at the time of booking.
Tickets cannot be reserved for this event except for group bookings. Reservations can be made for group bookings, contact the Box Office for full details. If full payment for reservations is not received within the date agreed, then the reservation will be cancelled. No order will be accepted until Sherman Theatre has received full payment.
On receipt of your tickets, please check that your tickets are for the correct event, date and time as mistakes cannot necessarily be rectified on the day of the event.
All tickets, price types and discounts are subject to availability, can be changed and/or withdrawn without prior notice and do not apply to tickets already purchased. We reserve the right to introduce offers and price changes without prior notice. The price of the ticket shall be the price set at the time we accept your order.
Persons with a disability who require a carer to accompany them are entitled to a free ticket for their carer. Hynt cardholders are entitled to a ticket free of charge for a personal assistant or carer. Visit the Access section of Sherman Theatre’s website to find out more about Hynt or call the Box Office team.
Tickets are sold for private use only and are not for resale for commercial gain to the holder. If Sherman Theatre has reason to believe that tickets are being resold we may invalidate them and refuse entry to the performance.
Ticket prices for performances at Sherman Theatre are inclusive of a ticket levy.
EXCHANGES
• Tickets can be exchanged to an alternative performance of the same event up to 24 hours prior to the original performance date, subject to availability.
• Exchanges for bookings will be subject to a one-off £1 administration fee
EXCHANGES AND REFUNDS:
Tickets are not refundable unless the the performance is cancelled or rescheduled or where there is a material change to the programme of the event. Where a performance is cancelled or rescheduled by the Sherman Theatre or promoter, where an event is cancelled or rescheduled due to circumstances beyond the Sherman Theatre’s control, or where there is a material change to the programme of the event, the purchaser of the ticket will be entitled to claim a refund from Sherman Theatre of the actual cost of purchase.
A material change is a change which, the Sherman Theatre’s reasonable opinion, makes the event materially different to the event purchasers of the ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change.
Tickets can be exchanged to an alternative performance of the same event up to 24 hours prior to the original performance date, subject to availability.
Tickets will be accepted for resale but Sherman Theatre will only attempt to resell tickets once a performance is sold out and cannot guarantee that tickets will be resold.
Refunds or the reimbursement of resold tickets shall only be made to the person who purchased the ticket and, when possible, be made using the same method as was used to purchase the tickets. Where the original purchase was made by cash the customer will be required to collect and sign for the refunded or reimbursed cash from the Sherman Theatre Ticket Office.
In the event of a refund of a ticket which includes a Share Your Passion donation, the donation will be retained by Sherman Theatre and only the face value of the ticket will be refunded.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
CUSTOMER SERVICE:
Events may be age restricted and it is the responsibility of the ticket holder to check before purchasing. Under 16s must be accompanied by an adult when inside the auditorium.
Latecomers may not be admitted to the performance if they turn they miss the start of the tour.
The producers, Hijinx, reserves the right to request that ticket holders leave the venue at any point on reasonable grounds, including for health and safety, licensing reasons, or where we believe other patrons’ comfort, enjoyment or security may be affected and may take any appropriate action to enforce this right.
The unauthorised use of photographic or recording equipment, including mobile phone cameras, is not permitted in the auditorium.
The producers, Hijinx, reserves the right for themselves or third parties to carry out general filming and sound recording in or around the show. Purchase of a ticket signifies the holder’s consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. Any ticket holder who objects to being photographed or recorded must advise the Duty Manager before the performance begins.
Please ensure that mobile phones, pagers and digital alarms are turned off before the start of the performance.
No food, or drink, or smoking is permitted anywhere on the tour.
Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.
If ticket holders have any special requirements or concerns about any special effects which may be featured at the event, prior notice should be provided when ordering tickets. Special effects may include, but not be limited to, sound, audio visual, pyrotechnic effects or lighting effects.
Complaints relating to any aspect of a performance should be made to the Duty Manager at the venue prior to, during or immediately after the performance.