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TICKETS FOR AUTUMN AND CHRISTMAS 2019
FREQUENTLY ASKED QUESTIONS
Q: Can Sherman 5 members buy tickets for shows for autumn and Christmas 2019?
A: Yes! Booking is now open for Sherman 5 members for all shows at Sherman Theatre this autumn and Christmas 2019. (Please note that for Cerys Matthews on 4 September, tickets only are available rather than the tickets + book offer).
Q: Where can I find out what's on?
A: Click here.
Q: How much are the tickets?
A: Sherman 5 members can access Sherman 5 discounted tickets at two rates: £5 or £2.50 for under-25s.
Q: Do I need to book early?
A: Yes! There will be a limited number of tickets available for every show at Sherman 5 rates for Sherman 5 members. Tickets for all performances are subject to availability and can be purchased on a first come, first served basis.
Q: How many tickets can I book and who can I book tickets for?
A: A Sherman 5 member listed as such on our system can book two adult tickets at Sherman 5 rates – the other adult does not necessarily have to be a Sherman 5 member. For family shows, Sherman 5 members can book for their children and for one other adult (the other adult and children do not have to be Sherman 5 members).
Q: Can partner groups book?
A: Yes! The main contact/gatekeeper for Sherman 5 partner groups can book for a group of up to eight at Sherman 5 rates. If you would like to book for a group of more than eight, please email Siân Mile, the Sherman 5 Facilitator, at email@example.com or ring on 029 2064 6982.
Q: Can I use Time Credits?
A: Yes! Tempo (formerly Spice) Time Credits can be used to purchase tickets for any performance – two Time Credits per ticket. There are a limited number of tickets available for each show.
Q: Can people who are not Sherman 5 members use Time Credits?
A: Yes! You do not have to be a Sherman 5 member to use Time Credits. The same rules apply regarding the number of tickets you can buy and for whom.
Q: I’ve already booked tickets that aren’t at Sherman 5 rates – can I change them?
A: This offer applies to new bookings and cannot be applied to shows members may have already booked.
Q: How do I book?
A: Ring our friendly Box Office staff on 029 2064 6900 or come in person to the Box Office at Sherman Theatre. If you are a member of Deaf Theatre Club, please email the Box Office at firstname.lastname@example.org with your requirements.
Q: What do I need to tell Box Office?
A: If you are a Sherman 5 member, when you ring, please be sure to let our Box Office staff know this so they can check you are on our system and if there are tickets available, that you would like to book at Sherman 5 rates. If you are using Time Credits, let the Box Office know. Please also tell the Box Office staff if you have any access requirements.
Q: Do I have to pay right away?
A: You will usually be asked to pay for your tickets when you ring up, unless you are using Time Credits. If this poses difficulties, please discuss this at the time of booking.
Q: If I have booked tickets with Time Credits, do I need to let you know if I won’t be coming?
A: Yes! Because tickets are limited and we want as many people as possible to be able to benefit from Sherman 5, please let us know if you have reserved tickets, but are no longer able to use them. We can then release them for someone else to purchase. If you don’t let us know, this may jeopardise your Sherman 5 membership and/or your ability to pay with Time Credits in future.
Q: Are there any access performances?
A: Yes! There are BSL-interpreted, captioned, audio described (with Touch Tours) and relaxed performances all on offer this autumn and Christmas.
Q: Do I still need my Sherman 5 membership card?
A: You do not have to produce your membership card to collect your tickets as your membership will have already been checked on our system when you book tickets. And because the Sherman 5 discount no longer applies at the Café Bar, you don’t need it for this either. The Café Bar continues to offer a range of affordable snacks and drinks.
Q: Do you provide transport?
A: Requests will be considered on a case-by-case basis. We will be supporting Sherman 5 members to explore a variety of transport options. Please get in touch to talk about any transport requirements that you might have.
Q: How do I join Sherman 5?
A: If you are an individual or a community group and would like to apply to join Sherman 5, please email Sian Mile, Sherman 5 Facilitator, at email@example.com